Doug Logan

Director - Digital Service Delivery @Deloitte

Ottawa, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jun 2021 — Present

Director - Digital Service Delivery @Deloitte

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Ottawa, ON, CA

SKILLS

Software Development MethodologiesDigital StrategyInformation ArchitectureProject ManagementTraining Course DevelopmentStrategic PlanningDigital MarketingShipping SystemsE-CommerceTechnical WritingService DesignVendor Relationship ManagementSocial MediaWeb Service DevelopmentMobile App DevelopmentSocial Media MarketingPeople ManagementChange ManagementProduct StrategyPostal Business PracticesUser ResearchPresentation SkillsChange ControlTechnical ArchitectureUser Experience DesignDesktop Application DesignCross-Functional Team LeadershipDigital TransformationSoftware DevelopmentBusiness Systems ConsultingTechnical TrainingClient EngagementDigital AdvertisingWeb DevelopmentProject PlanningSEOUser Experience ArchitectureInstructor-Led TrainingConsultingDigital Governance

ABOUT DOUG LOGAN

Senior Digital Service Designer and Strategist with over 30 years of solution delivery experience. Extensive consulting and in-house experience designing and delivering small and large-scale human-centered, data-driven digital G/B2B and G/B2C technology solutions, user experiences and campaigns across mobile, web, cloud services, social media, e-commerce, e-marketing, and desktop software platforms for North American public and private sector organizations in support of service awareness and delivery strategy and objectives. Passionate about creating compelling user experiences. Motivated by positive change and innovation. Committed to outstanding outcomes. Key Skills • Behavioural Science / Human-Centered Service Design and Delivery • Agile at scale (Scrum/SAFe) • Product Management • Organiztional Innovation Management • Client Relationships • Digital Strategy Development • Business Landscape and Requirements Analysis • User, Data and Technology Research • Outcome and Success Metrics Development • Concept Design and System Architecture • Digital User Experience, Solution and Service Design • Omni-channel Integration and Cross-Promotion • Program and Project Planning • Operations Design and Planning • Digital Government

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