Loganathan Varadaraju

About Loganathan Varadaraju

As a Technical Leader within Cisco’s Cell team, I lead critical initiatives that enhance serviceability, network performance, and triage efficiency for hyperscale and web-scale customers. My role spans deep hands-on technical problem-solving, strategic leadership, and cross-functional collaboration with engineering, QA, and customer-facing teams.Currently focused on Open Compute Project (OCP) platforms—including SoNIC and IOS XR—I lead Cisco\'s hyperscale support for major customers, driving automation, analytics, and proactive service transformation. Key Focus Areas:Escalation Leadership: Frontline escalation point for TAC, HTTS, and HTOM; bridging support, development, and QA teams to resolve complex network issues efficiently.Serviceability & RCA: Collaborate with Distinguished and Principal Engineers to enhance OS-level triage tools and produce code-level RCA documentation.Hardware Quality: Partner with FA and QA to proactively identify canary failures and hardware issues before they impact customers. Additional Responsibilities:Solution Validation Services: Lead installation, configuration, and performance validation of Cisco routers and switches (NCS 5500, Spitfire series) with traffic tools like Ixia and Spirent.Protocol & Feature Testing: Expertise in MACSec, PTP, MP-BGP, VxLAN, IP-in-IP/GRE, ERSPAN, 3rd-party optics, and custom hardware integrations.Team Leadership: Manage and mentor a 10-member Web-Scale WAN team in Bangalore, ensuring alignment, delivery, and continuous upskilling.Customer Engagement: Act as Test Manager for key EMEA accounts; responsible for test planning, KT/TOI, scope definition, and stakeholder communications.Lab Replication & BU Liaison: Reproduce critical customer issues in the lab environment and collaborate with Business Units for timely bug resolution and software fixes.

Experience

1. Customer Delivery Engineering Technical Leader

   Cisco

   Mar 2025 — Present · Bengaluru, IN

   Technical Leader – Cell Team (TAC)| CiscoAs a Technical Leader within Cisco’s Cell team, I drive initiatives that improve serviceability, triage workflows, and customer experience for hyperscale web-scale customers. I bridge deep technical expertise with leadership across automation, RCA, and data-driven support transformation.Key Focus Areas:Lead Cisco’s hyperscale support for Open Compute Project (OCP) platforms including SoNIC and IOS XR-based solutions.Drive escalations and cross-functional collaboration across TAC, HTTS, and HTOM teams.Implement automation and analytics to accelerate diagnostics, improve network health visibility, and streamline internal tooling.Collaborate with engineering and QA to enhance OS-level triage tools, identify hardware failures early (canary detection), and improve RCA documentation.

Education

• Bharathiar University

  Master of Computer Applications (MCA)

Skills

• Igmp
• Ip
• Rsvp
• Open Shortest Path First (Ospf)
• Atm Networks
• Snmp
• Ethernet
• Pim-Sm
• Tcp/Ip
• Multiprotocol Label Switching (Mpls)
• Ldp
• Bgp
• Ospf
• Telecommunications
• Ip Multicast
• L2/L3 Protocols
• Internet Protocol (Ip)
• Mpls