Logan H.
Account Coordinator | General Motors
- Role
- Gm Dealer Chat Advisor at General Motors
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Logan H.
With a degree in Strategic Communication from Western Michigan University, I\'ve…
Experience
Gm Dealer Chat Advisor
Sep 2024 — Present · US
Consistently ranked in the top 10 for lead conversion in GM Dealer Chat, maintaining a 70%+ conversion rate for lead contact information, sales appointments, and service appointments scheduled, while also achieving high customer quality scores through excellent service and accuracy- Demonstrate strong product knowledge of GM vehicles, features, and promotions, effectively guiding customers through their purchasing decisions- Utilize CRM systems to track customer interactions, ensuring accurate records and driving continuous process improvements- Monitor and mentor fellow advisors during live chats, providing real-time guidance to maintain high service quality and compliance with dealership requirements- Successfully manage multiple chat sessions simultaneously, prioritizing urgent inquiries while maintaining a high level of customer engagement and support.
Education
Forest Hills Eastern
High School Diploma, General Studies
2014 — 2018
Western Michigan University
Bachelors, Strategic Communication/Sales and Business Marketing
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