Logan Chambers

About Logan Chambers

I\'m currently a junior at Johnson & Wales University, where I study Hotel & Resort Management with a goal of becoming the Head of Operations at a luxury hotel. My passion lies in creating unforgettable experiences and inspiring others to feel good about their journey, whether for business or leisure.I started my career at 17 working at a hockey shop, where I learned that my true passion is serving people. Engaging with customers and helping them find exactly what they needed became the highlight of my day, and it sparked my desire to be in a field where I could create impactful, feel-good moments for others.Now, I’m focused on building a career where I can help turn travel dreams into reality, one guest at a time. I believe that the key to great sales is a genuine connection, and I’m committed to building relationships that go beyond business. My dream is to join the luxury hospitality industry, where I can bring people the experiences of a lifetime.

Experience

1. Front Desk Agent

   The Beatrice Hotel

   Oct 2025 — Present · Providence, RI, US

   Warmly welcome guests upon arrival with personalized greetings- Check guests in/out efficiently using StayInTouch- Verify guest reservations, payment methods, and identification- Escort VIPs or coordinate with bell staff for guest arrivals- Respond to guest requests and inquiries courteously and promptly- Provide local area information, concierge-style recommendations- Upsell room upgrades and amenities for enhanced guest experiences- Answer multi-line phones and route calls or messages professionally- Coordinate with housekeeping, maintenance, and concierge- Log and follow up on guest complaints or service recovery issues- Maintain accurate guest records and preferences (e.g, allergies, pillow type)- Post charges and payments accurately to guest folios- Balance cash drawers and prepare shift reports- Assist with daily audit tasks or night audit preparation- Maintain confidentiality of guest and hotel information- Anticipate guest needs proactively using previous stay data- Offer seamless, intuitive service that aligns with brand standards- Coordinate with butlers, chauffeurs, or private concierge for elite guests- Ensure lobby appearance meets luxury aesthetic at all times- Follow Forbes or Diamond service standards where applicable.

Education

• Johnson & Wales University

  Bachelor's degree, Hospitality Administration/Management

• Stamford High School

  High School Diploma