Logan Bice
Director of Customer Success @ Sameday.AI (YC W23)
- Role
- Founding Director of Customer Success at Sameday
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
Experience
Founding Director of Customer Success
Apr 2024 — Present
As the founding Customer Success hire, I built the function from the ground up and was solely responsible for onboarding, supporting, expanding, and retaining all customers through our first $1M in ARR. We have since hired and trained four additional CSMs to scale our team and processes, owning everything post-sale- Onboarded and supported hundreds of customers, reducing time-to-value from 21 days to just 3- Increased free trial-to-paid conversion by 70% through improved onboarding flows and proactive support strategies- Drove $300K+ in expansion ARR from existing customers via consultative relationship management and upsell initiatives- Regularly assist with sales demos in a sales engineering capacity to bridge product knowledge and customer needs- Partner closely with engineering and product as a de facto product manager, relaying customer feedback and helping shape our roadmap.
Education
Utah Valley University
Associate of Science - AS, Business/Corporate Communications
2016 — 2021
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