Logamagesh Pillai

About Logamagesh Pillai

Dynamics 365 CRM Senior Business Analyst with approx 14 years of Professional experience.…

Experience

1. Dynamics 365 Crm & Power Apps Senior Functional Consultant

   UST

   Sep 2017 — Present · Mumbai, IN

   Industry Verticals : Life Insurance, Automotive, Travel Management, Healthcare CRM Modules : Sales, Marketing, Customer Service Projects worked - Senior Business Analyst & Project-Lead, Canara HSBC Life Insurance Dynamics 365 CRM Implementation, Customization and Operations - Roll-Out Manager, BMW Korea Dynamics 365 CRM Implementation - Business Analyst, VFS Global, Dynamics 365 CRM Change-Management Key Responsibilities : Requirement Gathering, Fit-Gap Analysis, Effort Estimation Capacity Planning Backlog Refinment, Sprint Planning, Scrum Ceremonies, Prepare the Software Requirement Specifications document Align Dev and QA Teams to Sprint Goal Manage Escalations Manage Project Stakeholders Description - Implemented and adhered to Change Management guidelines for Information Systems Management - Sprint Planning and Prioritization of Product Backlog in consensus with Product Owner and Business Users - Convert the High-Level Business Requirements into Use Cases and prepare the Functional Requirement Document/Software Requirement Specifications - Align the Development Team, Quality Assurance Teams towards the Sprint Plan considering the available capacity and Sprint commitment through Effort Estimation - Conduct the Agile Scrum Ceremonies - Manage P&L / Unit Economics of the Project - Manage escalations - Documentation - Manage Operations Support through ITIL Guidelines

Education

• V K Krishna Menon College - Bhandup Education Society

  HSC - Mumbai University, High School/Secondary Certificate Programs

  2004 — 2006

• SIES college of Arts,Science & Commerce

  Bachelor of Science - BS, Information Technology

  2006 — 2009

• Jamnalal Bajaj Institute of Management Studies (JBIMS)

  Master of Business Administration - MBA, Finance, General

  2014 — 2017

• Powai English High School

  SSC - Mumbai University, High School/Secondary Certificate Programs

  1993 — 2004

Skills

• Troubleshooting
• Impact Assessment
• Business Process Improvement
• Business Communications
• Linux
• Business Process Design
• Functional Requirements
• Functional Analysis
• Business Process
• Customer Relationship Management (Crm)
• Estimates
• Data Analysis
• Spanish
• Technical Support
• Requirements Analysis
• Business Analysis
• Communication
• IT Operations
• End User Training
• Rhce
• Database Administration
• Business Intelligence