Logalakshmi K
Vice President - ITIL Expert | Digital Transformation Officer | Service Delivery & Operations Leader | Toastmaster
- Role
- Vice President at Citi
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Logalakshmi K
I am a Senior IT Services and Infrastructure Leader with over 17 years of progressive…
Experience
Vice President
Dec 2021 — Present · IN
Proficient in Major Incident Management function, reducing resolution time and minimizing the impact on critical banking operations.•Developed and implemented robust incident response plans, ensuring compliance with industry regulations and ensuring seamless alignment with compliance requirement.•Collaborated closely with cross-functional teams, fostering collaboration among IT, security, and operational units, resulting in rapid and effective resolution of major incidents.•Established robust communication channels to keep stakeholders, including executives, informed during critical incidents, building trust and transparency.
Education
Karpagam College of Engineering
Bachelor of Technology - BTech
2003 — 2007
Skills
- Team Management
- Servers
- Itil
- IT Service Management
- Microsoft Office
- Data Center
- Service Delivery
- Technical Support
- Business Analysis
- Active Directory
- Windows Server
- Troubleshooting
- Sla
- IT Operations
- IT Management
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