Rick Poling
Helping Leaders Elevate Service, Align Vision, and Achieve Extraordinary Results | Certified Coach for Unreasonable Hospitality & Goal Achievement | COO | Private Club & Small Business Growth Expert
- Role
- Managing Partner at The Lighthouse Hospitality Group, Llc
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Rick Poling
I believe great leadership transforms lives. For over 25 years, I’ve dedicated my…
Experience
Managing Partner
The Lighthouse Hospitality Group, Llc
Nov 2024 — Present · Cleveland, OH, US
At LHG, we help hospitality leaders, private clubs, and businesses elevate their customer and employee experience through the proven principles of Unreasonable Hospitality. Certified Unreasonable Hospitality Coach with 25+ years of experience transforming teams and operations. Expert in mapping customer experience journeys to deliver unforgettable, systematized service at every touchpoint. Skilled in facilitating Crucial Conversations, leadership development, and small business growth strategies. Certified Club Manager (CCM) and Certified Chief Executive (CCE), dedicated to helping leaders align vision, culture, and execution for long-term success. Goal Achievement Expert, specializing in helping individuals craft their 10-year life vision and strategic roadmap, as well as design and live their Best Year Ever.Our mission? To help organizations put people first — because when you do, profits follow — and to help individuals design a clear, compelling future and take powerful, focused action to achieve it.
Education
St. Edward's University
Bachelor of Business Administration
Cornell University
Masters Certification in Hospitality Management
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