Lochlainn Riordan
Service Delivery Lead @Hometrack
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WORK HISTORY
Service Delivery Lead @Hometrack
London, GB
EDUCATION
QUT (Queensland University of Technology)
Bachelor's Degree
ABOUT LOCHLAINN RIORDAN
I\'m an experienced Manager with a demonstrated history in financial services, specialising in payments, digital transformation, and customer experience. Currently leading Service Delivery initiatives at Hometrack, with a focus on identifying opportunities for operational improvements, driving customer success, and managing cross-functional teams to resolve complex issues. I work closely with stakeholders to optimise business performance and capitalise on opportunities for innovation, ensuring that we remain a reliable leader in the market. Previously, at ANZ Bank, I served in various Transaction Banking roles where I optimised digital channels and payment systems, led a national team of Service Delivery Managers, and managed a large portfolio of Institutional Banking clients. I effectively delivered digital transformation solutions by making data-driven decisions and prioritising our customer\'s experience.
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