Lisa Muldowney

About Lisa Muldowney

Customer Success is about far more than support. It’s about becoming a true strategic…

Experience

1. Director of Account Management

   Apex Trading

   Mar 2020 — Present · Denver, CO, US

   Strategic Leadership: Overseeing the development and execution of account management strategies that align with organizational goals-Client Relationship Building: Cultivating and maintaining strong, trust-based relationships with key clients, understanding their business needs, and advocating for solutions that drive mutual success-Cross-Functional Collaboration: Working closely with sales, product, and marketing teams to deliver tailored solutions, resolve issues, and identify new opportunities for account expansion-Performance Optimization: Analyzing account performance metrics and implementing strategies to improve service, enhance client satisfaction, and maximize account growth-Revenue Growth: Identifying upsell opportunities, and implementing ways to lower churn while ensuring existing clients\' continued success and satisfaction-Standard Operating Procedures (SOPs): Creating, implementing, and continuously improving SOPs to streamline account management processes, ensure consistency, and enhance operational efficiency across the team-Training & Knowledge Sharing: Creating \"How To\" guides and recording instructional videos for the Apex Academy, empowering both clients and internal teams with valuable resources to maximize product use and enhance team productivity.Real-Time Client Support: Manage the live chat and ticketing system to provide immediate, personalized assistance, quickly resolving issues and maintaining a high level of client satisfaction.

Education

• State University of New York at Fredonia

  Bachelor of Business Administration (B.B.A.), Marketing

  2011 — 2015

Skills

• Salesforce.com
• Media Writing
• Leadership
• Strategic Thinking
• Market Research
• Google Docs
• Time Management
• Saas
• Radio Broadcasting
• Email Marketing
• Music
• Social Media
• Research
• Microsoft Excel
• Powerpoint
• Photography
• Microsoft Office
• Sales
• Organization Skills
• Account Based Marketing
• Management
• Team Building
• Marketing
• Business Development
• Digital Marketing
• Microsoft Word
• Adobe Photoshop
• Spss
• Customer Service
• Customer Experience
• Communication
• Teamwork
• Photoshop
• Advertising
• Social Networking
• Social Media Marketing
• Lead Generation
• Creative Writing
• Brand Management
• Public Speaking