Liana M. Kingston

About Liana M. Kingston

As a healthcare tech & SaaS customer success leader, I drive strategic growth, operational performance, and risk mitigation across enterprise health systems. I currently oversee a strategic portfolio of enterprise accounts totaling $12M+ in ARR, partnering with executive, pharmacy, privacy, and operational leadership to strengthen medication intelligence, improve system visibility, and support safer, more efficient care delivery.My strengths include: Strategic Account Management - Trusted advisor to executive stakeholders across large health systems, payers, and complex provider organizations Enterprise Growth & Retention - Managing and expanding multimillion-dollar SaaS partnerships to drive long-term value and retention Operational Excellence - Leveraging data, dashboards, and performance insights to improve operational efficiency, reduce risk, and support informed decision-making Executive Partnership & Influence - Leading cross-functional initiatives and aligning clinical, operational, and technical stakeholders around shared strategic outcomesWith 8+ years of experience across customer success, healthcare delivery, and digital health, I specialize in helping enterprise organizations navigate operational complexity, protect revenue, and scale sustainably. I’m energized by roles that blend strategic partnership, data-driven decision making, and executive alignment to drive meaningful, lasting impact in healthcare.

Experience

1. Senior Customer Success Manager, Strategic Accounts

   Bluesight

   Nov 2025 — Present

   I partner with executive and operational leaders across large health systems to drive measurable outcomes across strategic,$1M+ enterprise relationships. Managing $12M ARR, I work closely with pharmacy, compliance, and health system leadership to ensure their teams have the intelligence, visibility, and operational alignment needed to reduce risk, protect revenue, and strengthen medication management. My focus is on translating complex operational challenges into scalable, data-driven solutions that improve system performance and support safer, more efficient patient care.

Education

• University of Alabama at Birmingham

  Master of Public Health - MPH

• University of Alabama at Birmingham - Collat School of Business

  Master’s Degree

• University of Georgia - Terry College of Business

  Bachelor's Degree

Skills

• Html
• Microsoft Office
• Os X
• Windows
• Spanish
• Public Speaking
• Management
• Customer Service
• Social Networking
• Facebook
• Social Media
• Research