Lissa Millspaugh

Delivery Lead, Customer Digital Experience @American AgCredit

Tulsa, OK, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2021 — Present

Delivery Lead, Customer Digital Experience @American AgCredit

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Santa Rosa, CA, US

EDUCATION

N/A

Rogers State University

Business Administration and Management, General

N/A

Tulsa Community College

Business Administration, Management and Operations

N/A

Pepperdine University

Liberal Arts and Sciences, General Studies and Humanities

SKILLS

Technology ImplementationsWorkforce ManagementProject ManagementSoftware DocumentationOperational StreamliningVoice User Interface DesignCall CentersBusiness DevelopmentSaasCross-Functional Team LeadershipUser ExperienceVmsIntegrationVoice ServicesBusiness AnalysisCustomer RelationsProject PlanningEnd User TrainingPerformance MetricsSoftware ImplementationProject ImplementationLeadershipCustomer RetentionBusiness RequirementsCustomer ServiceStaffing IndustryRequirements AnalysisRecruitingCall CenterDocumentationStaff DevelopmentBackground ChecksOutstanding Customer ServiceSoftware DevelopmentScrumVendor ManagementManagementBusiness ProcessClient Relationship BuildingAgile Project Management

ABOUT LISSA MILLSPAUGH

I enable rock star talent to do their thing. My passion for developing staff and creative problem solving allows me to bring out the best in any customer service, operations, DevOps or account management team. I have provided strategic leadership in start ups, turnarounds, and mega sites. I relish audacious challenges. What\'s your biggest headache?My extensive background in business agility leadership informs a strategic approach, with an ability to balance between \"best\"​, and \"best available\"​ practices. I\'ve led multiple project initiatives to deploy best of breed software and support process enhancements that enabled transformational change. With my grasp of meaningful operational metrics, I consistently partner effectively with business stakeholders and product owners to deploy not only industry best practices, but make the changes that deliver on the unique commitments of my company\'s brand and vision.

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