Lissa Millspaugh
Instigator of high performing teams
- Role
- Delivery Lead, Customer Digital Experience at American AgCredit
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Lissa Millspaugh
I enable rock star talent to do their thing. My passion for developing staff and creative problem solving allows me to bring out the best in any customer service, operations, DevOps or account management team. I have provided strategic leadership in start ups, turnarounds, and mega sites. I relish audacious challenges. What\'s your biggest headache?My extensive background in business agility leadership informs a strategic approach, with an ability to balance between \"best\", and \"best available\" practices. I\'ve led multiple project initiatives to deploy best of breed software and support process enhancements that enabled transformational change. With my grasp of meaningful operational metrics, I consistently partner effectively with business stakeholders and product owners to deploy not only industry best practices, but make the changes that deliver on the unique commitments of my company\'s brand and vision.
Experience
Delivery Lead, Customer Digital Experience
Jun 2021 — Present · Santa Rosa, CA, US
Education
Rogers State University
Business Administration and Management, General
Tulsa Community College
Business Administration, Management and Operations
Pepperdine University
Liberal Arts and Sciences, General Studies and Humanities
Skills
- Technology Implementations
- Workforce Management
- Project Management
- Software Documentation
- Operational Streamlining
- Voice User Interface Design
- Call Centers
- Business Development
- Saas
- Cross-Functional Team Leadership
- User Experience
- Vms
- Integration
- Voice Services
- Business Analysis
- Customer Relations
- Project Planning
- End User Training
- Performance Metrics
- Software Implementation
- Project Implementation
- Leadership
- Customer Retention
- Business Requirements
- Customer Service
- Staffing Industry
- Requirements Analysis
- Recruiting
- Call Center
- Documentation
- Staff Development
- Background Checks
- Outstanding Customer Service
- Software Development
- Scrum
- Vendor Management
- Management
- Business Process
- Client Relationship Building
- Agile Project Management
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