Latoya Miles

About Latoya Miles

Human Resource Director that puts the \"Human\" in Human Resources. Thrive in fast-paced…

Experience

1. Human Resources Director

   Sertoma Star Services

   Jun 2022 — Present

   Responsible for the development and implementation of all employment policies and practices including regular review and revision of the Employee Handbook.Provide overall leadership and guidance to the organization\'s HR operations, specifically in the areas of recruitment, retention, and employee relations.Develop and review policies and procedures to ensure alignment with organizational objectives and compliance with Federal, State and local laws and regulations Works in conjunction with leaders to handle employee job performance issues and coaching of employees.Oversees and facilitates the resolution of employee grievances in accordance with Agency policy.Works in conjunction with the CHRO to develop and maintain a competitive staff compensation plan including the salary range listing.Works with the benefit coordinator to administer all employee benefits including the systems, policies, procedures and record keeping. Benefits included are: PTO, 403B, and all insurance related to employment. Completes wage and employment verification forms and wage assignment paperwork.Manages all worker Compensation and Unemployment Claims. Prepares employment statistic reports as requested by leaders.Develop, implement, coordinate and monitor plans of corrective action related to the identification of issues that negatively impact the quality of services within the agency. Serve as a coach, mediator, and advocate.Chaired the staff development committee. Promote staff recognition, wellness and development to enhance the employee experience.Foster strong relationships with leadership and staff to enhance communication, employee interactions and continuous improvement.Assures all agency employment, policies, procedures and practices comply with applicable laws/regulations including: HIPPA, ADA, FMLA, EEOC, USDOL, CQLWorks in conjunction with the CHRO and Human Resource Manager and other leaders to determine employee performance increases.Labor Liaison

Education

• Keller Graduate School of Management of DeVry University

  Master's degree

• Robert Morris University - Illinois

  BA, Business Administration

• HRCI

  PHR

  2024