Leonard MacHler

Manager, Client Experience and Market Research @Sun Life

Toronto, ON, CA

Coordinated and managed the end-to-end setup of automated client experience and satisfaction surveys and closed loop feedback programs- Served as the central point of coordination across departments, streamlining workflows and enhancing data-driven decision making- proactively identified process improvements, ensuring seamless exeecution and clear documentation for scalability and compliance- presented action plans and strategic recommendations to senior leadership