Lawrence Surles

Field Service Manager @Rug Doctor by BISSELL

Charlotte, NC, US

Trained area service representatives for the district in customer service skills, service and check-in, management of inventory, knowledge, sales, and health & safety standards.· Assembling and disassembling of promotional materials such as: signs, banners, and cardboard displays. · Consistently exceed monthly sales goals by a minimum of 10% by training staff on upselling techniques and by creating a featured food and beverage program.· Servicing assigned accounts within territory (Over 100 accounts). · Filling display units & shelves. · Organizing and maintaining inventory.· Process returns and credits with receivers. · Ordering and scanning products.