Rick Lloyd

About Rick Lloyd

Well-rounded information technology strategist and IT Operations leader. Experience- Consistently drives for business excellence through smart technology investment- Reduced claims backlog by 40% through better self-service automation enabling staff reductions and better provider / member experience- Improved enrollment running time from 24-hours to 2-3 hours with double the membership in the benefit management system - Reduced hold time in call center for members and providers through enhanced self-service in our web portals and mobile applications and performance enhancements of existing systems - Track record of building engaged teams and reducing unplanned personnel loss - Managed the transition from in-house operational support to outsourced operational support for a $400-million organization - Designed and implemented a Portfolio Management process tied to Strategic business needsSpecialties: Strong suits- Digital Marketing - Leveraging Artificial Intelligence (AI) to improve back and front office operations - IT Cost Optimization - IT Consolidation, Standardization - IT Integrations - Coupling smart innovation and business value within business cases - Leading efforts to identify and implement best practices in digital marketing, product development and IT - Identifying and tracking metrics to assess process change impact - Instituting metrics-driven reporting - Project Portfolio Management - Turn-around: Rebuilding broken or wounded teams- Working with teams to build strategy & vision

Experience

1. Consultant

   Latham Group Consulting

   May 2019 — Present · Latham, NY, US

   Work with small to mid-size manufacturers and non-profits (Manufacturing Extension Partnership / MEP organizations) supporting small to mid-size manufacturers in key areas: IT Strategy, Project Management, Data Management, Reporting, Marketing Automation, Data Quality and Reporting, configuring and managing CRM systems. Applications included: Salesforce, SharpSpring, Tableau and others.

Education

• University of Virginia Darden School of Business

  Certificate, Strategic Lead Cohort

  2011 — 2011

• Rensselaer Polytechnic Institute

  BS, Computer and Systems Engineering

  1986 — 1990

Skills

• Saas
• Enterprise Software
• IT Strategy
• Portfolio Management
• Software Quality Assurance
• Technical Leadership
• Strategic Partnerships
• Agile Methodologies
• Software Project Management
• Cloud Computing
• Project Portfolio Management
• Quality Assurance
• Start-Ups
• Business Development
• Strategy
• Program Management
• Managed Services
• Data Center
• Leadership
• Management
• Change Management
• Software Development
• End User Computing
• Product Development
• Pmo
• Cross-Functional Team Leadership
• Integration
• Outsourcing
• Strategic Planning
• Software as a Service (Saas)
• Project Management Office (Pmo)