Lloyd Marcom
Vice President, Service Operations @Cotality Restoration Solutions
Signup · Get unlimited contacts
WORK HISTORY
Vice President, Service Operations @Cotality Restoration Solutions
San Diego, CA, US
2020-Present Oversee all client-facing service operations for SaaS company serving the property restoration and insurance industry. Create strategies and learning plans for each division to enhance client engagement and deliver exceptional customer experience. Ensure help desk is appropriately staffed and functioning. Supervise 6 direct reports with 68 additional staff, including customer success advocates. Manage $3.5M workforce budget and $1M+ expense budget.
EDUCATION
Harvard University
BA
University of San Diego
MBA
SKILLS
ABOUT LLOYD MARCOM
I am a strategic operations and program leader with 15+ years of experience scaling…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.