Lloyd Kalicki

About Lloyd Kalicki

I listen. I’m also fantastic at interacting with stakeholders. My expertise is centered…

Experience

1. Director of Global Infrastructure

   Encore Capital Group

   Apr 2018 — Present · Phoenix, AZ, US

   Responsible for multiple globally based infrastructure teams; Cloud, Infrastructure, NOC, Service Desk, and Tools delivering Shared Services across the enterprise.Recognized as an MCM Maven, and President’s Club Award recipient.Involved in numerous initiatives to evolve the IT enterprise capabilities; NIST, PCI, & Security Driven Architecture.Innovated a purpose-built service layer application to allow for human-less interaction with infrastructure.Reorganized reporting structure of a 25-member team to focus on moving into an agile, cloud-based future.Consolidated toolsets from disparate tools enabling a top to bottom view for monitoring, APM, and dashboards.Core member of EA group, providing insight and knowledge to translate business strategy to IT initiatives.Converted from siloed teams to agile based deployment to foster DevOps integration and end-to-end deployment.Automated service account requests to approve, create, store credentials in PAM, and email customer.Implemented Zero-Touch deployments for instant delivery of virtual machines or cloud instances from ISO.Elevated technical capability by hosting Encore Evolution, Ansible Afternoons, and adopting certification-grade training.

Education

• Arizona State University

  Bachelor of Fine Arts - BFA

  1995

Skills

• Testing
• Sharepoint
• Infrastructure
• IT Management
• Disaster Recovery
• Sql
• Visio
• Linux
• Data Center
• Software Development
• Dns
• Integration
• Virtualization
• Information Technology
• Ldap
• Vmware
• Java Enterprise Edition
• Security
• Enterprise Software
• Enterprise Architecture
• Solution Architecture
• Agile Methodologies
• Websphere
• Architecture
• Active Directory
• Requirements Analysis
• Filenet
• Network Security
• System Deployment
• Vpn
• Itil