Dana Lloyd
CEO @Answerplus
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WORK HISTORY
CEO @Answerplus
Responsible for the development, design and implementation of the strategic direction of AnswerPlus.
EDUCATION
Queen's University
BComm
SKILLS
ABOUT DANA LLOYD
20+ years ago, I answered my first customer service call. Today, I’m proud to carry forward a business my grandmother started more than six decades ago. As CEO of AnswerPlus, I lead a team that answers thousands of calls daily for businesses who trust us with their most valuable asset—their customers.We\'re the voice on the other end when a passenger is trapped in an elevator, when a tenant has a maintenance emergency, or when a customer has a question that can\'t wait until morning. As the first point of contact between businesses and their customers, that\'s both a responsibility and an opportunity to make someone\'s day better.I believe that how we care for people behind the scenes directly impacts how they show up for others. That’s what drives me — creating a culture that blends purpose with performance, while never losing sight of the human side of service.Throughout my career, I’ve made it a priority to support Canadian entrepreneurs, mentor future leaders, and share what I’ve learned at speaking events. When I’m not at AnswerPlus, you\'ll find me hiking, volunteering in my community, starting a new book, cheering at hockey games with my family, or supporting other women in building meaningful careers in business.
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