Lloyd van Horn
Transformational Hospitality Leader | Luxury Resorts & Boutique Hotels | Team Culture | Guest Experience Excellence | Profitability & Growth
- Role
- Managing Director at Mountain View Grand Resort & Spa
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Lloyd van Horn
In the niche world of luxury and boutique resorts, guests expect personalized service…
Experience
Managing Director
Mountain View Grand Resort & Spa
May 2023 — Present · Whitefield, NH, US
Direct strategy, operations, team development, and financial performance for relaunch of historic luxury resort. Manage 180 peak-season staff, including 8 executive leaders. Partner closely with ownership group and management firm to co-develop budgets and shape enterprise strategy. Recruit, develop, and manage department heads. • Increased profitability significantly within 2 years—including 30% spa revenue boost—by overhauling organizational structure and pricing structures, deploying new operations system focused on cross-collaboration, and realigning performance expectations. • Revamped culture and leadership pipeline while instilling recognition-first, high-accountability mindset. Introduced experiential training programs and leadership development across all levels.• Improved guest experience and revitalized underutilized property assets—farm, golf course, and food and beverage offerings—through targeted promotions and strategic hires, including new executive chef. Elevated national brand visibility, securing coverage and recognition from Travel + Leisure, The Boston Globe, and other premier outlets.
Skills
- Yield Management
- Restaurant Management
- Food & Beverage
- Catering
- Rooms Division
- Menu Development
- Hotel Management
- Guest Service Management
- Restaurants
- Hospitality
- Culinary Skills
- Revenue Analysis
- Front Office
- Banquets
- Micros
- Convention Services
- Fine Dining
- Hotels
- Hospitality Industry
- Property Management Systems
- Food
- Banquet Operations
- Pre-Opening
- Event Management
- Resorts
- Hospitality Management
- Tourism
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