Lloyd H. Benson

Patient Experience Manager @Crothall Healthcare

Baton Rouge, LA, US

The Manager, Patient Experience serves as the primary representative of Crothall’s Patient Experience Team for his/her respective unit. He/she is responsible for successfully coordinating and directing all patient experience activities in collaboration with unit leadership at their assigned facilities. The Patient Experience Manager will monitor unit patient satisfaction metrics including HCAHPS scores and third-party patient satisfaction vendor surveys, create and distribute reports at least monthly to unit leadership and to their respective Senior Patient Experience Manager

University of Phoenix

MBA, Marketing