Lloyd Glasgow
IT Operations Analyst @Mayer Brown
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WORK HISTORY
IT Operations Analyst @Mayer Brown
Operational Tasks:Performing day-to-day operations, support, maintenance, and change requests across the full business systems landscape
EDUCATION
South Thames College
NVQ Level 1 , Business Administration and Management, General
South Thames College
NVQ Level 2, Information Technology
ABOUT LLOYD GLASGOW
Overview I am a results-oriented IT professional with 10+ years of hands-on experience in project management, troubleshooting technical issues, VPN configuration, providing home networking, operating Cisco 8865 series IP phone system, and Partner home support.A Tech-Savvy Professional able to create & maintain a checklist of reoccurring issues, troubleshoot software & hardware issues, perform administrative tasks, and maintain error logs by coordinating with IT department. Demonstrated skills in improving the support process, evaluating problems regarding internet connectivity, desktop computers, WANs & LANs, and providing network & system solutions to ensure customer satisfaction. Core Skills & Competencies Application Support, Error Logs Maintenance, Troubleshooting Skills, Operating System Management, IT Administration, Networking Application, Technical Information Security, Technical Training & Coaching, Security Optimization, Customer Support Needs Analysis, Software & Hardware Diagnosis, Attention-To-Detail
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