Lloyd Dsouza
Payments Operations Manager @Ebury
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WORK HISTORY
Payments Operations Manager @Ebury
London, GB
Lead end-to-end payments operations team across the UK, Dubai, and Singapore, managing high-volume, multi-currency FX payment processing.• Oversaw daily domestic and cross-border payments, rigorously enforcing currency cut-off times, regulatory requirements, and client fund safeguarding.• Improved payment success rates and turnaround times by streamlining workflows and identifying critical bottlenecks.• Managed complex payment escalations and post-execution investigations, ensuring timely resolution and clear stakeholder communication.• Built and maintained strong relationships with global banking partners and liquidity providers to resolve high-risk and time-sensitive payment issues.• Drove continuous improvement initiatives, enhancing operational efficiency, accuracy, and team performance against KPIs.
EDUCATION
Institute of Technology and Management
Master of Business Administration (M.B.A.), Finance, General
Dr. D.Y. Patil Institute Of Management
Bachelor’s Degree, Hospitality Administration/Management
Sacred Heart High School
High School
SKILLS
ABOUT LLOYD DSOUZA
Payments Operations Manager with 14+ years of experience across FinTech and global banking environments. I specialise in managing high volume, multi-currency FX payment operations, leading distributed teams, and delivering operational excellence across domestic and cross-border payments.Currently leading payments operations across the UK and Singapore, I focus on improving payment success rates and resolving complex escalations in time critical environments. I have a strong track record of exceeding KPIs, achieving 100% accuracy, and delivering measurable cost and efficiency improvements.My experience spans payments processing, audit and compliance, stakeholder management, Lean Six Sigma process improvement, and performance analytics. I thrive in fast-paced, regulated environments where accuracy, resilience, and customer impact are critical.
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