Lori Mueller

About Lori Mueller

I am a technology executive specializing in building high-performance, AI-enabled, future-ready IT and digital organizations that drive growth and innovation, operational excellence, and business transformation. I have over 30 years of experience in energy, technology, healthcare, and public services, leading enterprise-wide technology and business transformations.Focused on aligning technology with measurable business outcomes, my expertise spans digital strategy, product and IT operations, organizational design, agile delivery, CX/UX leadership, cloud and data modernization, cybersecurity, AI innovation, and culture transformation.Notable accomplishments include: Introduced a product-oriented operating model at PPL, accelerating digital delivery, reducing costs by $35M+, boosting CSAT to 90%, and earning multiple JD Power awards for top-tier customer experience in the utility sector. Modernized secure, AI-enabled infrastructure and data ecosystems, enabling real-time analytics, customer self-service, and digital scalability across PEC and PPL. Built and scaled cross-functional teams of 500+, aligning transformation and delivery with business goals while creating cultures of innovation, accountability, and trust. Inventor with granted and pending patents in CPG and anti-fraud systems, translating complex problems into practical solutions.As a Certified Information Systems & Cloud Security Professional (CISSP, CSSP), I bring a security-first mindset to innovation and enterprise support operations.Leadership Philosophy:I believe technology transformation begins with people. Throughout my career, I have built and led high-trust, high-performance teams, creating environments where collaboration, curiosity, and innovation thrive. I focus on building future-ready organizations through clear communication, active sponsorship, empowerment, and a relentless focus on delivering value.Core Expertise:Digital Strategy | Technology Leadership | IT Operations | Enterprise & Digital Transformation | Enterprise Architecture | AI-Enabled Innovation | Data Strategy & Cloud Innovation | Cybersecurity | Organizational Design | Agile Delivery & Service Design | Customer & Employee Experience (CX/UX)| Operational Excellence | Change & Risk Management | High-Performance Team Building

Experience

1. Head of Technology, Digital Strategy, Enterprise Transformation

   Pedernales Electric Cooperative

   Oct 2023 — Present · Austin, TX, US

   Leading enterprise-wide technology strategy spanning critical infrastructure operations, cybersecurity, data transformation, and internal digital product delivery. Partnering with executive leadership to drive technology-enabled solutions to improve operational efficiency, member self-service, and long-term business value. Develop and lead a multi-year transformation to improve resilience, scale, and innovation. Established governance frameworks, modernized infrastructure and data management, and standardized enterprise platforms — reducing SaaS sprawl, support costs, and risk. Improved operational visibility and decision-making by implementing system monitoring and baselines where none existed, reducing latency, eliminating repeat failures, and enabling faster root-cause analysis. Introduced new change control processes and enterprise data capabilities supporting operations, finance, and energy supply management. Built a stronger, more capable technology organization by redefining roles, aligning teams to business value streams, and establishing transparent governance to improve resourcing and focus. Strengthened collaboration and accountability, delivering higher-value outcomes faster. Strengthened cybersecurity and regulatory posture by embedding secure-by-design principles, setting policy, implementing best practices, and preparing teams to safely leverage emerging technologies such as GenAI and Agentic AI.

Education

• Ottawa University

  Bachelor of Arts (BA), Management and Organizational Behavior

• University of Kansas School of Law

  Doctor of Law (JD), Business law & Technology

  2006

Skills

• Risk Management
• Start-Ups
• Security
• Enterprise Software
• Project Planning
• Enterprise Architecture
• System Administration
• Analysis
• Product Innovation
• Visio
• Cross-Functional Team Leadership
• Software Project Management
• Crm
• Itil
• Government
• Vendor Management
• Management Consulting
• Business Process
• IT Strategy
• Strategy
• IT Management
• Governance
• Business Process Improvement
• Process Improvement
• Business Analysis
• Troubleshooting
• Outsourcing
• Software Documentation
• Sdlc
• IT Service Management
• Team Leadership
• Change Management
• Program Management
• Business Intelligence
• Project Management
• Integration
• Project Portfolio Management
• Customer Service
• Saas
• Management