James Lo
Product Designer @CARET
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WORK HISTORY
Product Designer @CARET
Toronto, ON, CA
Owned all design decisions for the new Analytics initiative in our B2B SaaS legal practice management platform, CARET Legal, focused on data visualization and design execution from 0 to 1. Also responsible for redesigning multiple accounting features.• Constructed interactive dashboards and ensured accurate data visualization sourced from our user database• Launched the Analytics MVP in Q4 2024 in collaboration with the Director of Data Solutions and data engineers, which drove $X ARR in the same quarter• Partnered with PMs and engineering teams to improve complex accounting workflows. Boosted invoice generation efficiency by X% and achieved an average adoption rate of X% for other launched accounting features• Conducted user interviews and managed the product analytics tool, Pendo, to analyze user behavior, measure design impact, and A/B test in-app engagement messages. Reported to the SVP of Product
EDUCATION
The Chinese University of Hong Kong
Bachelor of Social Science (BSSc)
Humber College
Postgraduate Certificate
ABOUT JAMES LO
I am an enthusiastic individual who aims to deliver business impact. Jumping right into building my startup after graduation, I successfully raised over in funding and helped take our app to #73 in the App Store in less than four months. By taking the lead in all business and design aspects of the company, I have gained a holistic view of strategic planning, product development, and user-centered design. With this valuable experience, I am privileged to see more, think further, and experience firsthand the incredible fulfillment of problem-solving and value creation. Since then, I’ve led multiple 0-to-1 product initiatives across startups and established companies, building from scratch with purpose, clarity, and impact. With a thorough understanding of both businesses and users, I propose design solutions that bridge the gap between the two. Always seeking meaningful opportunities to learn, absorb, execute, and be a leader who empowers businesses and teammates to go further in their journeys.
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