Lucky Amga

About Lucky Amga

A Product and Brand Designer with over 11+ years of rich Industry experience in driving creative strategy and developing innovative and sharply focused design solutions across various media. Currently working as a UIUX Consultant. In the past, I have designed immersive online and offline experiences for global clients while working with and spearheading design teams for some prominent market leaders like Broadcom, Cloudcounsel, Bain & Company, Dubai Municipality, McKinsey, ASFINAG-AGNES, and DU Telecom for AI Product. I have worked in almost a 360-degree sphere of the design business by working closely for Brand Identity Designs, Marketing/Communication Design, Visual Design, Art Direction for stock photography, Product Design - UX/UI, Strategies and Consulting on design and workflows. Right now, I am majorly responsible for interfacing with the clients, winning, and building the design business for Nagarro, and managing and mentoring the Project Work.∗ As a Senior Designer, UX/UI - I am spearheading the Design Master and responsible for driving Creative Strategy and delivery for global brands. I create innovative and sharply focused solutions that increase brand appeal that meet the client’s business objectives and goals. Training and mentoring a team of design specialists, marketing designers, standardizing documents, and managing workflow.∗ As a UX Designer – UX in TCS I was involved in the planning, conceptualization, and execution of digital products for TCS like Cloudcounsel, IOT, Ultimatix and many more. I was also responsible for planning project timelines and expediting work to the team accordingly• Expertise in Team management, Production management, Client Interactions & Managing expectations from the project stakeholders or vendors• Special emphasis on conceptual design & communication goals• Proven abilities in the swift ramp up on offshore projects encompassing Design, Architecture, Development, Integration & Testing• Demonstrated ability to learn and use new technology• Have rendered consultation & successfully implemented solutions for small to enterprise-level of businesses across all domainsSpecialties: Creative strategy, Design team building and mentoring, Art Direction, Conceptualization, UX, UI, Design systems, Estimation Planning.

Experience

1. Senior Uxui Hybrid Designer

   Nagarro

   Jun 2024 — Present · IN

   Working on the UX design for AI chatbot platforms such as Ginger, as well as for clients including asfinag and du telecom, involves crafting intuitive, context-aware user experiences that prioritize natural conversation flow, accessibility, and continuous improvement.Key focus areas include:Designing Intuitive User Flows: Mapping out clear, logical interaction pathways to guide users efficiently toward their goals, minimizing confusion and maximizing task completion.Context-Aware Interactions: Leveraging AI to understand and remember user context, providing relevant and personalized responses, and reducing the need for repetitive information.Consistent Personality and Tone: Establishing a unified voice and visual identity that aligns with each client’s brand and user expectations, building trust and recognition.Accessibility and Inclusivity: Ensuring the chatbot interface is accessible to all users, including those with disabilities, by supporting screen readers, keyboard navigation, and clear visual cues.User Testing and Iteration: Continuously gathering user feedback, analyzing interaction data, and refining the chatbot’s design to enhance usability and satisfaction.Transparency and Clarity: Clearly communicating the chatbot’s capabilities and limitations, setting realistic expectations, and providing seamless handoffs to human agents when needed

Education

• Govt. School

  High School, Commerce

  2009 — 2012

• Indian Institute of Management Rohtak

  Executive Program, Product and Brand Managment

• DAVV, Indore

  B.Com, Business/Commerce, General

  2012 — 2015

Skills

• Photoshop
• Corel Draw
• Adobe Design Programs
• Operating Systems
• Creative Concept Design
• Graphic Designers
• Illustrator
• Indesign
• Typography