Lisa Kiefer
Vice President, Human Resouces - Noram @IntouchCX
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WORK HISTORY
Vice President, Human Resouces - Noram @IntouchCX
US
Lead HR operations across all North American sites, overseeing multi-location HR teams supporting U.S. and Canada operations.• Serve as a trusted advisor to executive and operational leadership on workforce strategy, employee relations, and organizational effectiveness.• Drive standardization and process optimization across sites to improve consistency, reduce risk, and support scalable growth.• Partner closely with Operations and Global HR to align people practices with business objectives and client demands.• Provide oversight for employee relations, investigations, performance management, onboarding/offboarding, and compliance.• Establish data-driven reporting and insights to identify trends in attrition, onboarding, and workforce stability.• Champion IntouchCX values and model leadership behaviors across the HR organization.
EDUCATION
University of Phoenix
Bachelor of Science (B.S.), Human Services, General
Western International University
Associate of Arts (A.A.), Business Administration and Management, General
SKILLS
ABOUT LISA KIEFER
HR executive with deep experience supporting large, distributed BPO organizations through growth, transformation, and operational complexity. Known for being a trusted partner to operations—bringing structure, consistency, and practical solutions that help leaders move fast while staying compliant. Expertise includes multi-site HR leadership, employee relations, workforce analytics, leadership development, and cross-border compliance across the U.S. and Canada.
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