Lisa Kiefer
VP of Human Resources | Aligning People Strategy with Business Performance in Complex, Multi-Site Environments
- Role
- Vice President, Human Resouces - Noram at IntouchCX
- Location
- Grand Junction, CO, US
- LinkedIn followers
- 500 followers
About Lisa Kiefer
HR executive with deep experience supporting large, distributed BPO organizations through growth, transformation, and operational complexity. Known for being a trusted partner to operations—bringing structure, consistency, and practical solutions that help leaders move fast while staying compliant. Expertise includes multi-site HR leadership, employee relations, workforce analytics, leadership development, and cross-border compliance across the U.S. and Canada.
Experience
Vice President, Human Resouces - Noram
Mar 2026 — Present · US
Lead HR operations across all North American sites, overseeing multi-location HR teams supporting U.S. and Canada operations.• Serve as a trusted advisor to executive and operational leadership on workforce strategy, employee relations, and organizational effectiveness.• Drive standardization and process optimization across sites to improve consistency, reduce risk, and support scalable growth.• Partner closely with Operations and Global HR to align people practices with business objectives and client demands.• Provide oversight for employee relations, investigations, performance management, onboarding/offboarding, and compliance.• Establish data-driven reporting and insights to identify trends in attrition, onboarding, and workforce stability.• Champion IntouchCX values and model leadership behaviors across the HR organization.
Education
University of Phoenix
Bachelor of Science (B.S.), Human Services, General
2007 — 2009
Western International University
Associate of Arts (A.A.), Business Administration and Management, General
2005 — 2006
Skills
- Exit Interviews
- Presentations
- Succession Planning
- Hris
- Team Building
- Management
- Administrative Assistants
- New Hire Orientations
- Leadership
- Site Closure
- Talent Acquisition
- Background Checks
- Human Resources
- Employee Handbooks
- Drug Testing
- Onboarding
- Job Fairs
- Recruiting
- Fmla
- Kronos Timekeeping
- Commitment to Customer Service
- Performance Management
- Employee Training
- Hiring
- Compensation
- Microsoft Office
- Peoplesoft
- Payroll
- Forecasting
- Smoking Cessation
- Employee Benefits
- Behavioral Interviewing
- Ada Compliance
- Internal Audit
- Conflict Resolution
- Sourcing
- Training
- Customer Satisfaction
- Employee Relations
- Benefits Administration
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