Lalit Gupta
Consultant at Genesys
- Role
- Consultant at Genesys
- Location
- Dehra Dun, UK, IN
- LinkedIn followers
- 500 followers
About Lalit Gupta
Experience in Contact Center and Infrastructure solution industry with experience in Microsoft Technology, Cisco and Genesys CTI. 18+ years of experience on Genesys technical training and strategic consulting of voice self service, computer telephony interaction (CTI) systems and product suite installation across numerous enterprise environments and project management for contact center software deployments across all geographic locations. Travelled to US, UK, UAE, Australia, Japan, China, Thailand, Malaysia, Kuwait, Singapore and Philippine for delivering Genesys Training to end-customers, business partner and system integrator\'s.
Experience
Consultant
Jun 2020 — Present · IN
Education
Hemwati Nandan Bahuguna Garhwal University
Bachelor's degree, Mathematics
1998 — 2001
Guru Nanak Academy Dehradun
12th, PCM
1992 — 1998
Skills
- Gvp
- Solution Architecture
- Mobile Devices
- Ivr
- Project Planning
- Genesys
- Genesys Framework
- Team Management
- Voip
- Cti
- Business Development
- Call Centers
- Telecommunications
- Sip
- Management
- Unified Communications
- Contact Centers
- Call Center
- Cisco Technologies
- Crm
- Itil
- Service Delivery
- Pre-Sales
- Technical Training
- Vendor Management
- Enterprise Software
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