Li-Kai Chang

About Li-Kai Chang

As a Technical Program Manager with a strong software development and business process…

Experience

1. Lead Consultant, Delivery Leadership - Technical Program Manager

   AIM Consulting Group

   Nov 2016 — Present

   I have been working as a Lead Consultant at AIM Consulting for more than 20 years, providing technology consulting services and solutions delivery to various clients in different industries. I have a proven ability to lead technical programs and deliver value to clients by applying Agile methodologies, bridging the gap between engineering and business, and managing projects effectively. Some of the client work I have done are- Managed development of a standard API interface (IATA NDC) for online travel agencies (OTAs) that enabled OTA users to search flights, get detailed pricing, view seat availability, and make/cancel reservations- Delivery of customer and product data services worldwide and in near real time to Nintendo applications. I was in charge of the roadmap and priorities, the SDLC processes, the agile ceremonies, the overall status reporting to corp mgmt, and the coaching of other Analysts- Creation of a customer service platform for Nintendo of America that connected to various back-end systems and allowed customers to solve issues and monitor their repair progress online. The platform was compatible with mobile phones, tablets, and PCs- Development of a custom application for Nintendo of America that allowed their customer service agents to access relevant information from different back-end sources and display a comprehensive profile of each customer and their devices. The application improved the efficiency and quality of the customer service process- Creation of a web-based platform that enabled Nintendo\'s game publisher clients to buy and download game activation codes from Nintendo. The platform handled the purchase orders through a manual, multi-level approval process- Managed several aspects of Starbucks\' customer loyalty reward program update; worked with multiple Starbucks Technology teams, analyzing business and technical needs and gaps for data integration.

Education

• Questrom School of Business, Boston University

  MBA, General Management

• University of Washington

  BA, Computer Science

• Questrom School of Business, Boston University

  MS, Management Information Systems

Skills

• Commerce
• Rally
• Process Development
• Agile Methodologies
• Process Improvement
• Mobile Applications
• Project Portfolio Management
• Project Status Reporting
• Requirements Analysis
• Partner Management
• Web Applications
• Ci/Cd
• Risk Management
• Software Development
• Agile Project Management
• Software Design
• Software Engineering
• Platform Architecture
• Sdlc
• Kanban
• Software Project Management
• E-Commerce
• Cloud Computing
• Amazon Web Services (Aws)
• Software Development Life Cycle (Sdlc)
• Content Management
• Change Management
• Usability Testing
• Software Quality Assurance
• Web Services
• International Expansion
• Technology Change Management
• Mobile Technology
• Business Process Improvement
• Cross-Functional Coordination
• Product Management
• Saas
• Partner Systems Integration
• Project Planning
• System Architecture