Lizzy Beers
Customer Experience & Operations Leader | Helping Brands Maximize Their Tech Stack to Build High-Performing Teams and Customer Experiences That People Love
- Role
- Senior Consumer Experience Manager at Kent Outdoors
- Location
- Park City, UT, US
- LinkedIn followers
- 500 followers
About Lizzy Beers
Hello, and thanks for stopping by.I am an experience and operations leader who helps brands turn their tech stack into a true growth engine—with the team at the center of it all. My focus is on empowering people with the right tools, processes, and support so they can thrive in solving customer challenges. My goal is to help brands scale without losing the most important aspect - the human touch.Over the years, I have created, developed, and led high-performing Customer Service teams across consumer and outdoor brands, working at the intersection of people, process, and platforms. I specialize in helping organizations get the most out of tools they already have—optimizing systems, simplifying workflows, and translating data into clear, actionable insights that reduce friction for teams and create better customer outcomes.At the core of my approach is a deep belief that exceptional customer experiences are built by supported, confident people. That means investing in enablement, training, and clarity—designing operations that work for real people, not just dashboards. Whether we are working toward improving CSAT, streamlining escalations, or scaling support through growth, I prioritize solutions that make teams’ work easier and more impactful for our customers.I am deeply invested in staying ahead of evolving consumer expectations. Continually learning from customer behavior, industry trends, and emerging practices helps me build teams and systems that are proactive—not reactive—and aligned with how customers actually want to engage with brands.I’m equal parts strategic and hands-on—partnering cross-functionally, mentoring leaders, and rolling up my sleeves alongside teams when it matters most. I care deeply about culture, clarity, and creating environments where people feel supported, trusted, and empowered to do their best work—because when teams thrive, customers feel it, and fall more in love with the brand. If you’re a brand looking to scale the experiences you offer, better support your teams, or fully leverage your tech stack while keeping the human experience front and center, I’m always happy to connect. Thanks for visiting!
Experience
Senior Consumer Experience Manager
Sep 2023 — Present · Park City, UT, US
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