Lizzie Higgins
Customer Advocacy at Drata
- Role
- Customer Success Manager at Drata
- Location
- Carlsbad, CA, US
- LinkedIn followers
- 500 followers
About Lizzie Higgins
10+ years of building strong customer relationships and collaborating with internal…
Experience
Customer Success Manager
Oct 2022 — Present · Encinitas, CA, US
Empower new customers to utilize the Drata ecosystem to further their GRC goals and objectives- Use empathy and curiosity to create and maintain healthy customer relationships and great customer experience in service of revenue retention and expansion- Facilitate technical setup and platform onboarding for customers in the beginning of their contract- Troubleshoot issues, suggest resolutions and workarounds, and answer product usage questions as needed- Conduct reviews to ensure customers are progressing towards their goals and maturing their compliance programs- Stay up to date with new product releases/improvements and educate customers on these topics- Work closely with cross-functional teams and collaborate with leadership to solve customer problems, improve processes, and contribute to healthy company culture- Assist with training new CSM team members on product, processes and best practices for customer success- Contribute to Customer Education content library
Education
University of California, San Diego
Bachelor of Arts
2009 — 2013
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.