Lizz Salmon

Operations Manager 5c Clearance @CBE Companies

Clarksville, TN, US

As an experienced manager in a customer service or call center environment, I have a proven track record of successfully supporting and managing a team of over 100 agents. My responsibilities include client management, reporting, support, call monitoring, and providing ongoing training to ensure high service levels. In addition to these responsibilities, I am dedicated to driving customer experience excellence and promoting CBE Culture and Values. I regularly mentor agents and team coordinators, and work closely with team supervisors to drive performance and meet key performance indicators (KPIs), quality and compliance standards. I am responsible for managing my team\'s performance in customer satisfaction, and ensure that staffing levels are in line with expectations. I also present reports to supervisors to manage performance and develop action plans, and complete any additional internal paperwork accurately and on time. With my strong background and experience in managing and supporting large teams, I am confident in my ability to drive success and ensure high levels of customer satisfaction.

The University of Texas at San Antonio

English/Communications