Lizz Salmon
Operations Manager at CBE Companies
- Role
- Operations Manager 5c Clearance at CBE Companies
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Lizz Salmon
Results-driven call center professional with expertise in sales and service strategy…
Experience
Operations Manager 5c Clearance
Jun 2016 — Present · Clarksville, TN, US
As an experienced manager in a customer service or call center environment, I have a proven track record of successfully supporting and managing a team of over 100 agents. My responsibilities include client management, reporting, support, call monitoring, and providing ongoing training to ensure high service levels. In addition to these responsibilities, I am dedicated to driving customer experience excellence and promoting CBE Culture and Values. I regularly mentor agents and team coordinators, and work closely with team supervisors to drive performance and meet key performance indicators (KPIs), quality and compliance standards. I am responsible for managing my team\'s performance in customer satisfaction, and ensure that staffing levels are in line with expectations. I also present reports to supervisors to manage performance and develop action plans, and complete any additional internal paperwork accurately and on time. With my strong background and experience in managing and supporting large teams, I am confident in my ability to drive success and ensure high levels of customer satisfaction.
Education
The University of Texas at San Antonio
English/Communications
1983 — 1985
Skills
- Call Centers
- Business Development
- Data Analysis
- Sales Operations
- Customer Retention
- Customer Service
- Recruiting
- Marketing
- Cross-Functional Team Leadership
- Human Resources
- Operations Management
- Budgets
- Coaching
- Account Management
- Change Management
- Teamwork
- Risk Management
- Team Management
- Sales
- Performance Management
- Crm
- Employee Training
- Retail
- Outsourcing
- Team Building
- Management
- Technical Support
- Product Management
- Project Management
- Strategic Planning
- Forecasting
- Interviews
- Project Planning
- Leadership Development
- Business Process Improvement
- Analytics
- Strategy
- Leadership
- Vendor Management
- Customer Experience
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