Liz Russo
Customer Success Manager | Optro
- Role
- Customer Success Manager, Scale Digital at Optro
- Location
- Asheville, NC, US
- LinkedIn followers
- 500 followers
About Liz Russo
Personable professional with a proven passion for customer satisfaction. Committed to bringing a positive and energetic attitude to any work environment. Firm believer in clear and effective communication.
Experience
Customer Success Manager, Scale Digital
Aug 2023 — Present
As a Digital/Scaled Customer Success Manager at AuditBoard, I support the facilitation and execution of customer-facing programs that help audit, risk, and compliance teams adopt the platform and realize value through repeatable, scalable experiences. In partnership with our Digital Customer Experience team, I focus on the visible delivery and facilitation side of scaled success, including hosting large webinars with 400+ attendees, leading office hours, and running small-group workshops for more hands-on guidance.I also own the Customer Success Zendesk ticketing program, with a focus on reporting, operationalizing scalable support motions, and centralizing customer communication to ensure a consistent experience. I continuously analyze trends across customer requests and engagement to identify opportunities for new enablement assets, refined messaging, and program enhancements that improve adoption and outcomes across a broad customer base.
Education
University of North Carolina Asheville
Bachelor of Science (B.S.), Atmospheric Sciences and Meteorology
2009 — 2013
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