Liz Pellum
Vice President of Administrative Services @Younique Products
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WORK HISTORY
Vice President of Administrative Services @Younique Products
Lehi, UT, US
EDUCATION
University of Phoenix
Bachelor of Science, Business Management, University of Phoenix
Salt Lake Community College
Bachelor's degree
SKILLS
ABOUT LIZ PELLUM
Director of Account Management: Strategic Leadership for Customer RelationsWhen customers call my team of Customer Success Managers, they receive speedy, efficient, and problem-solving service. They feel cared for and well treated, and their questions get answered quickly. Furthermore, as metric after KPI after measurement reveal, they undoubtedly would refer my company to a friend. These have been my goals-and outcomes-as a Director of Account Management with Vivint Solar, a leader in green energy.My expertise as a Director of Account Management has been proven on multiple fronts:Customer Experience=> Managing customer relationships and implementation.=> Enhancing customer satisfaction over the long term.=> Simplifying complex processes to increase speed of implementation.Employee Development, Training, and Engagement=> Defining and rewarding adherence to methodologies, scripts, and best practices to eliminate barriers to customer agent success.=> Providing training on complex issues on customer care operations.=> Increasing employee engagement and retention.Specialties:Executive leadership | Operations | KPI Advancement | Root cause analysis | Metrics of growth | Large team leadership | Service organization management | Customer Care | CommunicationCommon Misspellings: Elizabeth, PelhamI welcome your connection on L••••••••@live.com
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