Elizabeth McCann
Commercial Leader Driving Sales, Partnership & Customer Growth
- Role
- Senior Vice President, Customer Success and Strategic Initiatives at Citeline
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Elizabeth McCann
Dynamic, collaborative leader with over 20 years of experience driving consistent sales, partner, customer success, marketing, enablement and training outcomes for $10M-400M ARR businesses. Take care of employees, customers and stakeholders in that order and the results will follow. Work hard. Add value. Have fun.
Experience
Senior Vice President, Customer Success and Strategic Initiatives
Apr 2024 — Present · Boston, MA, US
Citeline and Evaluate together provide both clinical and commercial data and insights to help accelerate the treatment to patient pipeline. Reporting directly into the Chief Revenue Officer, I led the Customer Success function with my growth teams achieving 112% NRR target. Improved processes and systems to drive an improved employee and customer experience. Introduced new SKUs to drive revenue growth and market expansion. Built and grew key partnerships to strengthen our market presence in a competitive landscape with enhanced Real World Data (RWD) and AI capabilities.
Education
The University of Queensland
Study Abroad
Skidmore College
B.S., Business Management
2000
Skills
- Saas
- Strategy
- Management
- Multi-Channel Marketing
- Sales
- Product Management
- Online Marketing
- Enterprise Software
- Demand Generation
- Account Management
- Partner Management
- Product Marketing
- Analytics
- Business Strategy
- Cloud Computing
- Solution Selling
- Start-Ups
- Go-to-Market Strategy
- Strategic Partnerships
- Lead Generation
- Product Development
- Marketing
- Business Alliances
- Crm
- Cross-Functional Team Leadership
- Marketing Strategy
- Channel Partners
- Sales Enablement
- Professional Services
- Marketing Communications
- Customer Reference
- Program Management
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