Liz Lozano-Johnston

About Liz Lozano-Johnston

Warm, friendly, honest, technical, direct and a leader. All these traits are uncommon for…

Experience

1. Premiem Account Manager

   OpenText

   Jan 2012 — Present · ON, CA

   Accountable Premium Manager - Premium Services• Profitably hire, lead, develop, coach, and evaluate activities for remote team of 25+ account managers and technical support resources across North America.• Strategically collaborate cross-team with Sales and Services Sales leadership teams to develop opportunities at customers for our on-prem or SaaS software solutions to upgrade or expand our footprint.• Maintain strategic relationships with various management levels inside customer accounts for ongoing business opportunities and partnerships.Support Account Manager - Premium Services• Supervise and provide oversight of Premium Support resources for various global accounts.• Ensure elevations/escalations are handled with a sense of urgency, driving the extended team to lead and hold other stakeholders accountable for a high-quality support and communication experience.• Regularly meet with customers to review support activities, discuss customer projects, plan software upgrades, and identify upsell opportunities.• Strategically collaborate with sales and renewal teams to ensure customers renew their maintenance and Premium Support contracts.Premium Support Engineer IV - Premium Services• Administer support for mission-critical issues, implementation, and maintenance on security, cryptographic infrastructures, identity, network directory and management interfaces. This included onsite and remote technical guidance and problem resolution for various technologies for global accounts across multiple industries.• Developed relationships with customers to become their trusted advisor for the Micro Focus Security, Identity, and Access Management suite of products.• Proactively engaged with customers to improve and maintain their Micro Focus software.

Skills

• Active Directory
• Windows Server
• Groupwise
• Servers
• Virtualization
• Group Policy
• Vsphere
• Technical Support
• Vmware Infrastructure
• Citrix
• Network Administration
• Dns
• Domain Name System (Dns)
• Tcp/Ip
• Dynamic Host Configuration Protocol (Dhcp)
• Cluster
• Troubleshooting
• Dhcp
• Cluster Management
• Linux
• Internet Protocol Suite (Tcp/Ip)
• Storage Area Network (San)
• Data Center
• Suse
• Vmware
• Customer Service
• Edirectory
• Vmware Esx
• Customer Relations
• High Availability
• San