Liz Hackett
- Role
- Business Analyst, Dynamics 365 Applications Support at Northwestern Mutual
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Liz Hackett
Customer-focused and highly collaborative Information Technology (IT) Professional with…
Experience
Business Analyst, Dynamics 365 Applications Support
Oct 2020 — Present
Supports CRM platform including: CRM, Posting, Insights/Book of Business, mobile apps and Scheduler, for both Corporate Office and Field employees.• CRM user training and best practices to optimize maintainability, performance and availability.• Research and troubleshooting of daily and complex issues and resolving them to users satisfaction.• Using Query Builder and Advanced Find for data collection and reporting.• Strong technical aptitude and ability to logically analyze and creatively solve issues independently as part of a technical team.• Consecutively exceeds monthly expectations in receiving high scores for timely resolution of tickets as well as high marks in customer service scores.
Skills
- IT Management
- Hospitality
- Training
- Visio
- Customer Service
- Project Management
- Databases
- Operations Management
- Delphi
- Access
- Microsoft Excel
- IT Strategy
- Sales
- Customer Satisfaction
- Project Planning
- Software Documentation
- Team Building
- Management
- Leadership
- Documentation
- IT Solutions
- Event Planning
- Event Management
- Marketing
- Team Leadership
- Strategic Planning
- Outlook
- Forecasting
- IT Operations
- Hospitality Industry
- Troubleshooting
- Powerpoint
- Time Management
- Budgets
- Hotels
- Microsoft Office
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.