Lizbeth Ortega
Director of Front Office at La Valencia Hotel
- Role
- Director of Front Office at La Valencia Hotel
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
Experience
Director of Front Office
Jan 2023 — Present
Manage Front Office/Guest Services department of 23 associates, oversee hiring and performance reviews, and implement training to maintain standard operating procedures in adherence to American Express and Preferred Hotels & Resorts-Receive and handle guest complaints in person, via phone calls, emails and guest surveys, ensuring corrective action is taken to achieve guest resolution and satisfaction-Lead Front Office initiatives and incentive programs to ensure associate engagement and retention, such as the upsell program, which generated $234,266 in additional room revenue in 2023, thus increasing 2022 revenue by 25%-Develop department annual budget, monitor and report variances against budget, and track labor costs and related expenses
Education
University of Nevada, Las Vegas
Bachelor of Science (B.S.), Hospitality Administration/Management
2013 — 2017
Santa Barbara City College
Hospitality Administration/Management
2011 — 2013
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