Liza Kapica

WORK HISTORY

EDUCATION

ABOUT LIZA KAPICA

As an accomplished sales and service operations Business Leader, my number one focus is driving incremental and sustainable growth through innovation, development, and execution of new business models. My management style includes a customer centric philosophy with a strong commitment to functional and operational excellence. I am a results-oriented leader that builds inclusive, high performing teams in a collaborative global work environment. Thriving in complex business transformations, I connect with my customers and internal teams to communicate effectively the change management process. STRATEGIC MANAGEMENT INDUSTRIES include: Energy, Performance Contracting, Oil & Gas, Automation & Controls, Sustainable Technologies. BUSINESS TRANSFORMATION Responsible for developing and implementing a business strategy to grow the aftermarket performance solutions business back, middle and front office capabilities to support offerings that create customer stickiness and loyalty. Global launch plan and executed the rollout of service offerings to leadership and sales Achieved 150% of revenue target and 138% of margin target EMPLOYEE DEVELOPMENT & COACHING - Actively pursued as a trusted mentor to professional advancement for individual contributors in building high-performing teams and in fostering an entrepreneurial and diversity-centered leadership mindset through employee networks such as Women Information Network and LGBTQ. Delivered “solution selling” training globally within the company to all sales executives within 6 weeks. Provided mentor leadership to 250+ employees and managed a team of 1,200, in a matrix organization environment. OPERATIONAL EXECUTION Grew profitability by 11% and expanded margin by 300 BPS. Developed global key performance indicators (KPIs) to be benchmarked across all service business units which were also incorporated into a corporate HR employee performance tool