Liza Solley

About Liza Solley

I am a Customer Success leader experienced in building ground-up CS teams and scaling through process improvements and hands-on coaching. I gravitate towards problem solving and business-critical situations that need fast thinking and action. I am passionate about customer-centricity and believe that without our customers, our business quite literally cannot be successful. Customer-centricity takes more than just Customer Success but a hyper-focused, efficient, and transparent CS team fuels joint success. I run teams that share in my core values of being detail-oriented, prompt, honest, thorough and prioritize customer advocacy and trust.

Experience

1. Vice President of Customer Success

   BizzyCar

   Apr 2025 — Present

   BizzyCar is an AI-driven automated Service Recall Management Platform that leverages the most accurate recall data available to identify vehicles with open recalls. It utilizes artificial intelligence to proactively schedule recall appointments directly into a dealership\'s DMS. BizzyCar\'s Mobile Service App assists Mobile Service Coordinators and Technicians with appointment scheduling, routing, and daily workflows. BizzyCar\'s software helps Fixed Ops departments increase service appointments, boost revenue, improve customer satisfaction and retention, and enhance operational efficiencies.

Education

• Stanford University Graduate School of Business

  Certification, (Finance, Accounting, Business Strategy, Marketing)

  2007 — 2007

• Harvard University

  Bachelor of Arts (B.A.)

Skills

• Salesforce.com
• Digital Strategy
• Account Management
• SEO
• Agile Methodologies
• Management
• Strategic Partnerships
• Sales Process
• Contract Negotiation
• Start-Ups
• Strategic Planning
• Sales
• Web Content Management
• Strategic Roadmaps
• Strategy
• Lead Generation
• Business Development
• Digital Marketing
• Episerver
• Cms
• Agency Services
• Sitecore
• Agile Methodolgy