Liza Margirate
Product Support Manager @Freshworks
Signup · Get unlimited contacts
WORK HISTORY
Product Support Manager @Freshworks
Chennai, IN
Stepping into Freshworks, I ignited a new chapter in the world of AI-driven CX, leading 17 global product specialists to deliver seamless support for Freddy AI, Copilot, and Flow bots. Picture a symphony where every customer issue was a note, and my team played in perfect harmony. I crafted playbooks and partnered with Engineering and Product to unblock challenges swiftly, while empowering agents through L&D to shine. By weaving smart automation and customer insights, I slashed ticket volumes, kept escalations below a whisper, and drove growth, hitting 95% SLA and 97% CSAT.
EDUCATION
University of Madras
BCA computer applications, computer applications
SRM Institute of Science and Technology (SRMIST)
Master of Business Administration - MBA, Marketing
ABOUT LIZA MARGIRATE
I build customer operations that scale — and I make sure customers actually succeed, not…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.