Liza Michaliga
Field Training Manager @ SEPHORA | Multi-Unit Sales & Leadership Training Expert | Building the Best-in-Class Sales & Client Experience Workforce
- Role
- Field Training Manager at SEPHORA
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Liza Michaliga
I am a multi-unit people manager and training expert with 10+ years of experience facilitating virtual (250+ participant) and on-site trainings that help leaders cultivate client loyalty through exceptional client experiences, build top performing teams and exceed business goals in the luxury retail industry. Throughout my career, I have- Led a team of remote multi-unit training managers and managed the roll-out of strategic business initiatives and employee training programs within a territory of stores $30+ million in total volume - Managed on-site and virtual logistics and delivery of new store opening trainings for 300+ Sephora, Sephora at Kohls and Sephora inside JCPenney stores - Managed the training strategy of exclusive brand launches like Fenty Beauty by Rihanna and Rare Beauty by Selena Gomez, as well as brand education delivery to drive sales growth of 200+ luxury beauty brands within my territory - Collaborated with cross-functional business partners to design, manage and deliver training content focused on service, selling & leadership skills and brand & product expertise Top Skills: Facilitation Skills | Retail Sales | Training & Development | Talent Development | Business Analysis | Business Strategy | Client Focus | Brand Loyalty | Client Service | Hiring | New Hire Training | Employee Learning & Development | Driving Engagement | Coaching | Performance Management | Benchmarking | Marketing | Process Management | Driving Results | Content Development | Planning & Aligning | T&E Budget Management
Experience
Field Training Manager
May 2021 — Present · MD, US
A Field Training Manager is an expert facilitator and coach, responsible for delivering virtual and on-site training to Sephora and Sephora at Kohl’s stores. Training is focused on client service and selling, business acumen, and leadership skills, leading to lasting behavior change and adoption of new skills to help the company drive key business initiatives and meet business goals.
Education
Montgomery College
Business A.A., Business Administration and Management, General
2020 — 2023
Esthetic Institute
Basic Esthetics, Master Esthetics - Microdermabrasion, Chemical Peeling
2009 — 2010
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