Liz Torres

About Liz Torres

Uniquely qualified Salesforce.com Administrator, Technology Architecture, Sales and…

Experience

1. Salesforce & Pega Crm Technical Lead

   Sutter Health

   Aug 2013 — Present · Roseville, CA, US

   Responsible for standardizing and optimizing business technology, shared CRM software and workflow platforms by providing design/ solution guidance and support on key platform data and ETL processes to drive efficient workflows. Serves as the Sutter Shared Services Primary Business and Technical Architect for Salesforce CRM platform in addition to subject matter expert in process and automation improvement. Partners with SHIS, internal business customers and vendors to meet/exceed project timelines, budgets, and ensure client / user satisfaction. Drives business results through application and adoption of automation / analytics / technology.Supports the new edition and migration support plan to implement Pega CRM Systems by serving as a secondary Business Architect with key CRM knowledge and understanding of application development, product release roll out and support strategies while maintaining a successful end user population with limited liability pertaining to service interruption and or downtime which could impact a high-performing shared services organization if improperly managed. By helping to champion multiple CRM solutions and drive the long-term S3 vision, objectives and affordability goals will allow the enterprise to expand on new methodologies introduced for Agile Implementations surrounding DevOPS and the financial savings resulting from increased speed to market times by breaking down silos and incorporating techniques for Continuous Integration & Continuous Deployment (CI/CD) and fostering the richness surrounding the quality of work being delivered and/or released to the enterprise end user teams.

Education

• University of Phoenix

  Bachelors of Science, Criminal Justice Administration

  2004 — 2008

• University of Phoenix

  Masters Business Administration (MBA)

Skills

• Front Office
• Management
• Cross Selling
• Voice Communications
• Marketing Communications
• General Office Duties
• Appointment Scheduling
• Staff Training
• Upselling
• 10 Key
• Sales Presentations
• Search Engine Positioning
• Reception
• Office Management
• Lead Generation
• Accounting
• New Hire Orientation
• Market Research
• Spreadsheets
• New Hire Training
• Goldmine
• Sales
• Campaign Management
• Call Recording
• Saas
• Company Secretarial
• Direct Marketing
• Leadership
• Sales Process
• Email Marketing
• Purchase Orders
• Strategic Planning
• Conference Coordination
• E-Commerce
• Customer Service
• Mailroom
• Administration
• SEO
• Inside Sales
• Insurance