Liz Smith Wernli
Quality Assurance Supervisor @Fairfax Water - Official
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WORK HISTORY
Quality Assurance Supervisor @Fairfax Water - Official
Fairfax, VA, US
Developed comprehensive quality guidelines for call handling and implemented new call-coaching software, including an employee incentive plan to drive performance and engagement-Quickly adapted to new customer service software and spearheaded its successful rollout by training the team within the first three months of employment-Developed, created, and implemented quality processes and procedures, and made recommendations for enhancements to training and program materials as needed to enhance the overall Fairfax Water’s customer experience.
EDUCATION
Bishop Ireton High School
High School Diploma
George Mason University
Bachelor of Science (B.S.)
ABOUT LIZ SMITH WERNLI
Liz brings an impressive wealth of experience to the table with over 15 years of…
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