Liz Smith Wernli
Experienced Manager | Strategic Thinker | Passionate About Employee Engagement | Skilled Communicator
- Role
- Quality Assurance Supervisor at Fairfax Water - Official
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Liz Smith Wernli
Liz brings an impressive wealth of experience to the table with over 15 years of…
Experience
Quality Assurance Supervisor
Aug 2023 — Present · Fairfax, VA, US
Developed comprehensive quality guidelines for call handling and implemented new call-coaching software, including an employee incentive plan to drive performance and engagement-Quickly adapted to new customer service software and spearheaded its successful rollout by training the team within the first three months of employment-Developed, created, and implemented quality processes and procedures, and made recommendations for enhancements to training and program materials as needed to enhance the overall Fairfax Water’s customer experience.
Education
Bishop Ireton High School
High School Diploma
1997 — 2001
George Mason University
Bachelor of Science (B.S.)
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