Liz Petracci

Senior Manager, HR Product Managment, HR Operations and Employee Experience @Charles Schwab

Portfolio Manager for HR Operations and Employee Experience’s product strategy, roadmap, and delivery. • Consulting with business leaders to create and own strategic product roadmaps to enable business objectives • Partnering with various business areas and IT to evaluate how best to use ServiceNow and other HR technologies to meet evolving business requirements and deliver the best digital employee experience • Understands and assesses HR technologies and tools and ServiceNow functionality, features and releases • Facilitating and managing the delivery of HR technology projects and programs • Working with business groups and users to understand, refine, and prioritize business requirements • Gathering functional requirements and translating those into documented user stories, refining and maintaining the product backlog, and serving as the liaison between business teams and the development team • Driving ServiceNow and new feature adoption. • Driving effective outcomes by aligning business goals with HR technology capabilities. • Developing and supporting user acceptance testing for feature, user story and functional delivery • Supporting ongoing process improvement activities to bring greater efficiency to HR technology processes. • Developing training materials and imparting information through a train-the-trainer approach • Maintaining an unwavering focus on the employee experience, employee needs, the reasons why the product was created and how it\'s being used, whether it\'s the right product and how it can be improved upon • Managing user group/product communities (members, connections, interdependencies, measures)