Elizabeth Minster

About Elizabeth Minster

20+ years of proven success in the Contact Center environment including Training Delivery, Training Design, Quality/Customer Experience, Learning Analytics, and Knowledge Management. Analytical mindset with an out-of-the-box approach to creating and implementing strategic, effective solutions. Recognized as a successful values-based, servant leader in building relationships across multiple levels of the organization and the ability to meet and exceed business objectives. Organized and detail-oriented with strong presentation, prioritization, and delegation skills. Self-motivated and enthusiastic about continuing to develop new skills and enhance strengths.

Experience

1. Senior Manager - Operations Process and Strategy

   The Home Depot

   Jun 2025 — Present

Education

• Emory University

  Lean Six Sigma Green Belt Certification

• Ensign College

  Project Management Certificate

• BYU-Pathway Worldwide

  Professional Studies Certificate

Skills

• Telemarketing
• Customer Experience
• Vendor Management
• Performance Management
• Employee Training
• Training Delivery
• Microsoft Excel
• Teamwork
• Workforce Management
• Performance Improvement
• Business Process Improvement
• Change Management
• Contact Centers
• Leadership
• Interviews
• Leadership Development
• Process Improvement
• Human Resources
• Recruiting
• Customer Satisfaction
• Sharepoint
• Call Center Development
• Peoplesoft
• E-Learning
• Team Building
• Retail
• Outsourcing
• Quality Assurance
• Time Management
• Bpo
• Outlook
• Soft Skills
• Net Promoter Score
• Talent Management
• Talent Acquisition
• Team Leadership
• Employee Relations